FAQ

FAQ

Do we have to deliver our design, or is it possible that Esportclothing makes it?

We have designers for you that can provide the perfect design.

What is the delivery time for the products?

Of course it depends on the volume of the order, but normally it takes between 2 – 6 weeks, and that is when the artwork is approved and ready.

Is PNG or JPEG good enough?

We prefer the formats AI Vector (Adobe Illustrator) or EPS Vector (Encapsulated PostScript), but if you have a really sharp PNG logo (2000×2000 pixels), then we can use that.

Is the artwork going to look the same on the clothing as on my computer screen?

The product may not be exactly the same as the digital design (every computer screen is different), but the design should not be more different than 15 – 20% of the AI file.

Do I get warranty on my design / artwork?

If the design has been approved, you will receive NO warranty on the design.

Do I get warranty on my clothing?

We only give warranty when… – The sowing gets loose, – Totally wrong colors on your clothing, – Sublimation blur, – Big printing errors. This warranty counts for 6 months.

What’s the MOQ (Minimum Order Quantity)?

Every product haves his own moq, because not every product haves the same time frame to make.

What do you use to deliver my products?

POSTNL Business
PostNL_Logo copy

TNT Express
tnt express

DHL
dhl logo

*Shipping day’s are estimates and not guaranteed delivery day’s. Esportclothing is not responsible for any delays caused by the shipping courier.

Delivery times:

– The Netherlands: 1 work day’s
– Europe : 3 – 5 work day’s
– World: Maximum of 14 work day’s

 

How is the quality of your products?

Our clothing is from high quality Dri-fit Polyester and Cotton and we always get good comments about our stitching quality , sublimation quality and clothing quality.
We stand behind our clothing, so to answer you question, yes.

Do you sponsor teams, players or organizations?

Yes we do! But don’t forget when you ask for sponsoring, what you can mean for us. We don’t like random emails and that emails will be thrown in the trash-can, also we never give full sponsorship’s (free clothing).

How long does the design (artwork) take?

It will take around 5 work days to finish, when the AI logos are present and you know what you want.

If i want jackets and a jerseys do i get extra cost for the design?

Well if you want to have that, we charge you €20,- ex taxes to make the artwork from that product to a other product, because a jacket for example does not have the same template as a jersey.

Do you ship to more addresses?

No we only ship it to one address but, if you want us to ship it your players or managers, we can manage that for you, but it cost more of course.

What are my payment methods?

We only accept PayPal or Bank transfers.

Do you only make clothing?

No, we make caps, promotion materials and a lot more. If you want something special you always can contact us.

Do you have set-up fee’s

No, for the sublimation you pay for the process, not how many logo or names you want on your clothing.
For heat press logos, we don’t charge set-up fee.

How do i wash my jerseys and everything else what is from Polyester ?

Polyester you can wash at 40 degrees. It dries very quickly and you do not even have to iron it. If you do that, put your iron to a low temperature.

Are your prices including taxes (VAT)

No, our prices are excluding taxes and shipping.

Can i supply my own artwork for the roll-up banner?

No, you pay for the service not for the files, we as a company own the copyright of the design, so you are not allowed to use the design what is designed by Esportclothing for third parties.

Can i supply my own artwork for the roll-up banner?

The large roll-up banner has a width of 85cm (5020px) and a height of 220cm (12992px). The socket at the bottom takes up 5cm of the 220cm which will therefore not be visible. Please supply a .psd file with a resolution of 150dpi and a CMYK colour setting