We do everything we can to leave you feeling delighted with your experience with us. Common sense, being human good old fashioned customer service rules. Everything below is a legal guideline but we can often be more flexible, we have a strong desire to leave you thrilled and delighted and work on the basis of achieving this.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at firstname.lastname@example.org before placing an order with us.
These Terms and Conditions and your use of our web site are governed by Dutch law and you agree to submit to the non-exclusive jurisdiction of the Dutch court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the Netherlands and under the Dutch law. Whilst we are happy to consider requests for products and inquiries from outside the Netherlands, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the Netherlands complies with any applicable non-dutch laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. Prices and availability of goods are subject to change without notice.
You may normally cancel your order (once accepted by us) for any reason up to the point of process. When your order is in process, you can’t cancel your order anymore, and don’t have the right on any refund of any kind.
COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Esportclothing or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form. Meaning producing designs by third parties is NOT allowed. Only written approval by the CEO of Esportclothing (Martin Ekel).
is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Esportclothing. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
If your delivery address is outside the Netherlands, you may be subject to import duties and/or taxes. You understand that any and all charges of this nature will be borne by you.
Esportclothing may supply a Customs Label containing a brief description, and a valuation of the parcel’s contents.
As Esportclothing products are personalized we can only accept returns of products in their original condition within 10 days of dispatch at the discretion of our Customer Services team, provided that either the goods have been damaged in transit, or the goods suffer from a manufacturing defect. No 100% matching parts (from shoulder to sleeve, front to back) will be seen as manufacturing defects.
ORDERS & RUSH ORDERS
At Esportclothing we ask a 100% payment before we make any product for the client, when there is a rush order for a deadline, we ask 25% more than the normal price.
You’re allowed to return the purchased product within 14 days, if its undamaged and in good condition. The polybag should also not be damaged or broken open.
LOGO’S & ARTWORK
All logos in vectors, grouped as one object, PNG, JPG or JPEG gives no guarentee on the outcome! So we’re not responsible if the outcome is wrong.
All texts in curves. Names or numbers of players put in the file in the preferred font and in curves
All the logos, texts, backgrounds, etc in separate file or separately in the same file with the design
The colors to be set in the file as CMYK colors.
Avoid transparency, gradients, opacity, masks etc web effects – we can print these with NO guarantee for the result
Do not use any objects made with plugging or other additional non-standard software tools in the design
If any 3D or other object made with special software convert them in TIFF images in 120 dpi in real size
The Black color to be set as CMYK 40/40/40/100, all black areas – exactly same formula!
The min line thickness visible on the fabrics structure is 0.35 mm (1 pt)
When Esportclothing makes a design for any custom product, you pay for the service, not the AI (Adobe Illustrations) files itself.
Esportclothing aims to dispatch all EU orders within 3 – 5 working days of confirmation that your order has been accepted. Esportclothing always sends the orders with a track & trace number, but that does not count for single jersey orders. Custom made orders can take up to 6 weeks to make, and stock items can take up to 2 weeks, depending were you live and customs.
That is going to be shipped with an international envelope, so it’s not possible to send it with a track or track number.
Shipping companies we use for your orders are ;
- TNT EXPRESS
Every purchase you make shall be deemed performed in the Netherlands. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of the Netherlands.
Esportclothing attempts to ensure that the information available on the website at any one time is true and accurate but cannot guarantee that it will be error-free. Esportclothing does not make any warranty that the website is free from infection by viruses, trojans, worms or anything else that may have destructive properties.
Esportclothing does not accept liability for any errors and omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services.
Esportclothing will do its best to correct errors and omissions as quickly as practicable after being notified of them.
Esportclothing makes no representations about the fitness for a particular purpose of any of the products or services available on this website.
Esportclothing does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.
Esportclothing will only be liable for direct loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product or service purchased in respect of any claim.
This Liability section applies only to the extent permitted by law.